How I look after your information

Last updated: 29 September 2026

Who I am

Wallow Pottery is a sole trader business run by Katie Cooper from Downend, South Gloucestershire. I am the "data controller", which means I decide how your personal information is used and I am responsible for looking after it.

You can contact me at hello@wallowpottery.co.uk about anything in this notice.

What information I collect

When you use this website, I collect:

• your name and email address, if you send me a message through the Contact page
• the contents of any message or enquiry you send me

This website does not take orders or payments directly, and it does not currently have a mailing list sign-up. If either of those change, I'll update this notice to match.

I don't collect or store your card details anywhere. If you buy a piece from me in person at a market or stall, or by invoice, payment is taken via Square or Zoho Books, who have their own privacy policies.

Why I use it, and my legal reason

What I do	Why	Legal basis
Reply to your enquiry	So I can answer your question	Legitimate interests
Keep a record of the sale, if we agree one	To meet tax and accounting rules	Legal obligation

I will never use your details for anything else without asking you first.

Who I share it with

I only share your information when I need to, for example with:

• Netlify, who host this website and receive contact form submissions on my behalf
• my email provider, to receive and reply to your message
• Google Analytics, only if you accept analytics cookies, to give me visitor statistics
• HMRC or other authorities, if the law requires it

I do not sell your information or give it to anyone for their own marketing.

How long I keep it

• Enquiries: up to 12 months after our last contact
• Sale and payment records: 6 years, as required for tax purposes

After this, I delete or anonymise your information.

Your rights

Under UK data protection law, you have the right to:

• ask to see the information I hold about you
• ask me to correct anything that is wrong
• ask me to delete your information
• ask me to restrict or stop using your information
• object to me using your information for marketing
• ask for your information in a portable format
• withdraw your consent at any time

To use any of these rights, contact me using the details above. I will reply within one month.

Cookies

This website uses essential cookies needed to make the contact form work securely, and, only if you agree to it, Google Analytics cookies to help me understand how many people visit the site and roughly where from (for example, which country or how they found me). It does not use advertising cookies, and Google Analytics does not identify you personally.

When you first visit, you're asked whether to accept or reject the analytics cookies. You can change your mind at any time by clearing your browser's site data for wallowpottery.co.uk, which will show the choice again on your next visit.

Complaints

If you are unhappy with how I have handled your information, please contact me first so I can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this notice

If I change this notice, I will update the date at the top.